Refund and Returns Policy
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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Late or missing refunds
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@proxymons.com
Sale items
Trading Cards, Digital Art, or NFTs
OR
Any item not in its original condition, damaged or missing pieces. Unless it is our error.
Additional non-returnable items:
Downloadable Digital Products
Some Custom-Made items. Any item that is returned more than 30 days after delivery.
Return, Refund, Replace
To complete your return, we require your order number.
If the order is less than $35 then the return costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typical timeline is 7-14 days from when we receive your return.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.